Full email compatibility
Your employees work with regular email, plain and simple. Everything you’re used to with email just works:- Send and receive attachments
- Use subaddressing (like [email protected])
- Forward emails to your employee
- CC and BCC your employee on emails
- Reply to existing threads
- Full conversation history and context
How email works
When you create an employee, they automatically get their own email address at agent.kuren.ai. Share this address with anyone who needs to communicate with them - clients, colleagues, or anyone else. People email your employee just like they would email anyone:- Send a new email to your employee’s address
- CC them on existing conversations
- Forward emails for them to handle
- Reply back and forth in threads
Email tips
- Your employee’s personality and instructions apply to all their email responses
- They maintain full context throughout email threads
- All emails are visible in your dashboard for transparency
- Your employee responds naturally, just like a human would
SMS
Your employees are automatically assigned phone numbers. You can view each employee’s number in the Employees tab at app.kuren.ai/employees.Using SMS
SMS works just like regular texting:- People text your employee’s number like they would text anyone
- Your employee responds naturally in conversation
- Send and receive images and files via MMS
- All messages are logged in your dashboard
- The conversation history is searchable
SMS notes
- Phone numbers use standard US/Canada format
- Works with all major carriers
- Your employee maintains context across the conversation
- Standard messaging rates may apply based on your mobile plan
Web Chat
Chat with your employees directly in the dashboard for quick conversations and testing.Starting a chat
1
Open the chat window
Click the Chat button in the bottom right corner of your dashboard.
2
Choose your conversation
Select an existing conversation or start a new one. You can have multiple conversations with the same employee.
3
Start chatting
Type your message and press Enter. Your employee responds in real-time.
Managing conversations
Your web chat conversations are flexible and organized:- Rename conversations - Click the title to give it a meaningful name
- Search history - All messages are searchable across all conversations
- Link to employees - Each conversation shows which employee is responding
- Delete old chats - Remove conversations you no longer need
Web chat tips
- Great for testing instructions before using email or SMS
- Each conversation maintains its own context
- Refresh the page if you need to sync with other team members’ messages
- Your employee’s full capabilities are available in chat